FAQ

1. How can I place an order?
You can easily place an order on our website by browsing through our collection of vases, desk decor, decor sculptures, and lamps. Once you find the items you love, simply add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

3. Do you offer international shipping?
Yes, we offer international shipping to many countries worldwide. During the checkout process, you'll be able to select your country, and shipping rates will be calculated accordingly.

4. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-3 business days, and shipping times range from 3-10 business days for domestic orders and 7-21 business days for international orders.

5. What if I receive a damaged or defective item?
We take great care in packaging our products to ensure they arrive in perfect condition. However, if you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We'll be happy to arrange for a replacement or refund.

6. Can I return or exchange an item if I change my mind?
Yes, we understand that sometimes things don't work out as expected. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Please note that items must be in their original condition and packaging for returns to be accepted.

7. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. During the checkout process, you'll have the option to add gift wrapping to your order and include a personalized message.

8. How can I contact customer support?
If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at support@thisplacemine.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.

9. Are your products handmade or mass-produced?
We offer a curated selection of products, including both handmade artisanal pieces and carefully selected mass-produced items. Each product description specifies whether it's handmade or mass-produced, so you can make an informed decision based on your preferences.

10. Can I track my order?
Yes, once your order has been shipped, you'll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.